Ganesha Arts  (ganeshaarts.com) offers a very transparent and simple no-questions-asked 30-Day Return & Replacement policy.

Conditions To Be Eligible For The Returns & Replacement Policy:

Item(s) must be in their original, unused condition.

Replacement for items is subject to inspection and checking by the Rudra Centre team.

Damages due to neglect or improper usage will not be included under our Returns & Replacement Policy

Product should be accompanied by Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Return will not be accepted if there are any modifications made to the original product(s)

Note: Shipping Charges, VAT, Lab Certification Charges, Vedic Puja Energisation Charges and Custom Duties are not refundable.

Return Policy On Customised Products

Any customised items created for you cannot be returned for Money. However, you may place a request to receive store credit worth 75% of the invoice value

(excluding shipping charges) Within 10 days of receiving the product(s).

Important Notes:

Shipping Charges, VAT and duties are not refundable.

Return Shipment is at the customer’s cost

Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded.

Any paid lab certificate that may have been ordered along with the product(s), shall not be refunded in the return payment.

Returns will take 7-10 business days to process (from the receiving date of the product(s) at our address). Please note that the credit card company/banks may

Take another week to reflect on that in your account.

Cancellation Policy

To be eligible for the cancellation policy, one must raise the request before the items have been shipped.

If you cancel a Rudraksha or Gemstone jewellery order, Rudra Centre may deduct making charges. If you cancel your order after opting for paid certification, Rudra

The Centre may deduct the certification cost

If you can cancel an order of customized items, we may deduct some amount to recover our basic costs of customizations (also depends on the stage of production)

 

The refund will be processed within 4-5 working days after you raise the cancellation request. Please note that the credit card company/banks may take another

Week to reflect that in your account.

If the cancellation request is raised after the items have been shipped and are in transit, we will deduct the shipping charges from your invoice.

Note: All refunds will be processed back to the original payment method. if multiple payments are made using different payment methods, each payment will be

Refunded back in sequence to the original payment method.

How To Send The Return Items?

We highly recommend that you allow us to manage and arrange for the reverse courier of items. If you choose to send the parcel yourself and it gets

stolen/misplaced/lost in transit, Rudra Centre will not be held liable.

We encourage you to request our team to arrange for reverse pickup of your parcel so we can arrange the appropriate documents and coordinate for safe delivery.

The return charges will be borne by you.